In-Store Tech Support & Customer Care Agent

Best Buy; Beaverton (OR); On-site; USD 32,000 - 42,000; Full time

Job summary

Best Buy’s Geek Squad Agent role is the frontline tech-support contact at our Beaverton store. You’ll assess customer needs, perform basic services and collaborate with other agents to handle more complex repairs.

Training and resources are provided to help you grow in a fast-paced retail environment. As part of a team that thrives on technology, you’ll stay updated through certified training, assist customers with device setup, and guide them on repair vs.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Flexibility

Tech passion

Job description

Best Buy’s Geek Squad Agent role is the frontline tech-support contact at our Beaverton store. You’ll assess customer needs, perform basic services and collaborate with other agents to handle more complex repairs.

Training and resources are provided to help you grow in a fast-paced retail environment. As part of a team that thrives on technology, you’ll stay updated through certified training, assist customers with device setup, and guide them on repair vs.