In-Store Tech Support Specialist

Best Buy; Bethel Park (Allegheny County); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy Geek Squad Agent in Bethel Park, PA is a part-time role dedicated to providing technology support and solutions at our local store. You’ll assess customers’ needs, perform basic services and partner with other agents on more complex repairs.

If family and friends come to you with their tech questions, this might be the perfect role for you. You’ll help customers set up new devices, explain repair or replacement options, and stay current through training.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends
• Passion for technology and desire to solve problems

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Technology awareness

Communication skills

Job description

Best Buy Geek Squad Agent in Bethel Park, PA is a part-time role dedicated to providing technology support and solutions at our local store. You’ll assess customers’ needs, perform basic services and partner with other agents on more complex repairs.

If family and friends come to you with their tech questions, this might be the perfect role for you. You’ll help customers set up new devices, explain repair or replacement options, and stay current through training.