In-Store Tech Support Specialist

Best Buy; Sarasota (FL); Hybrid; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Benefits package

Job summary

Best Buy’s Geek Squad Agent role invites you to be the first point of contact for technology support at our Sarasota store. You’ll learn to assess customer needs, perform basic services, and collaborate with fellow agents to tackle more complex repairs.

Training resources are provided to help you grow in this fast-paced environment. The role emphasizes delivering friendly, knowledgeable service, with opportunities to expand skills through certified courses and store-wide teamwork.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions, listening, taking notes and providing accurate time estimates for next steps.
• Help customers set up new devices and advise on whether to repair or replace.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Communication

Problem solving

Job description

Best Buy’s Geek Squad Agent role invites you to be the first point of contact for technology support at our Sarasota store. You’ll learn to assess customer needs, perform basic services, and collaborate with fellow agents to tackle more complex repairs.

Training resources are provided to help you grow in this fast-paced environment. The role emphasizes delivering friendly, knowledgeable service, with opportunities to expand skills through certified courses and store-wide teamwork.