In-Store Tech Support Specialist

Best Buy; Boynton Beach (FL); On-site; USD 2,135,000 - 2,776,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy Geek Squad Agent position located in Boynton Beach, FL. You’ll be the first point of contact for technology support and solutions in-store, with training provided to assess needs and perform basic services alongside other agents.

The role requires at least 3 months in retail or customer service and a flexible schedule, including holidays, nights and weekends, with opportunities to grow through ongoing training and benefits.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Clearly communicate and partner with fellow agents.
• Maintain knowledge and skillsets through certified training courses.

Skills

Customer service

Retail experience

Technology passion

Job description

Best Buy Geek Squad Agent position located in Boynton Beach, FL. You’ll be the first point of contact for technology support and solutions in-store, with training provided to assess needs and perform basic services alongside other agents.

The role requires at least 3 months in retail or customer service and a flexible schedule, including holidays, nights and weekends, with opportunities to grow through ongoing training and benefits.