In-Store Tech Support Specialist

Best Buy; San Jose (CA); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Well-being support

Leave options

Job summary

Best Buy's Geek Squad Agent role at the San Jose store is the first point of contact for technology support, helping customers with devices and solutions. You’ll assess needs, perform basic services and collaborate with other agents for more complex repairs.

You’ll assist customers with device setup, provide time estimates, and stay current through training courses. A flexible schedule including holidays, nights and weekends is required, with competitive pay and an employee discount.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Technology affinity

Job description

Best Buy's Geek Squad Agent role at the San Jose store is the first point of contact for technology support, helping customers with devices and solutions. You’ll assess needs, perform basic services and collaborate with other agents for more complex repairs.

You’ll assist customers with device setup, provide time estimates, and stay current through training courses. A flexible schedule including holidays, nights and weekends is required, with competitive pay and an employee discount.