In-Store Tech Support & Customer Solutions Pro

Best Buy; Frederick (MD); Hybrid; USD 17,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is hiring a Geek Squad Agent to be the first point of contact for technology support at our Maryland store. You will assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

Training and resources are provided to help you grow. Responsibilities include assisting customers during check-in, asking questions to diagnose issues, and providing accurate next steps.

Qualifications

• 3 months of experience in retail or customer service.
• Strong communication and listening skills.
• Ability to learn new tech and explain it to customers.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Ask questions to understand technology issues and provide accurate next steps.
• Help customers set up new devices and advise on repair vs replacement.
• Monitor service queues and update customers on status.
• Maintain knowledge through certified training courses.
• Communicate clearly with fellow agents.

Skills

Customer service

Retail experience

Job description

Best Buy is hiring a Geek Squad Agent to be the first point of contact for technology support at our Maryland store. You will assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

Training and resources are provided to help you grow. Responsibilities include assisting customers during check-in, asking questions to diagnose issues, and providing accurate next steps.