In-Store Tech Support Specialist

Best Buy; Arlington (VA); On-site; USD 22,000 - 29,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Benefits package

Paid time off

Job summary

Best Buy's Geek Squad is seeking a friendly, tech-savvy Agent in Arlington, VA to be the first point of contact for customers seeking technology support. You’ll assess needs, perform basic services, set up devices, and decide whether to repair or replace.

You’ll partner with fellow agents on more complex repairs and continue learning through certified training. Join a company that offers competitive pay, employee discounts and a comprehensive benefits package while you grow your career at Best

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Communication

Tech savvy

Job description

Best Buy's Geek Squad is seeking a friendly, tech-savvy Agent in Arlington, VA to be the first point of contact for customers seeking technology support. You’ll assess needs, perform basic services, set up devices, and decide whether to repair or replace.

You’ll partner with fellow agents on more complex repairs and continue learning through certified training. Join a company that offers competitive pay, employee discounts and a comprehensive benefits package while you grow your career at Best