In-Store Tech Support Specialist

Best Buy; Little Falls (NJ); On-site; USD 14,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Benefits package

Well-being support

Flexible schedule

Job summary

Best Buy is seeking a Geek Squad Agent in Little Falls, NJ to be the first point of contact for customers seeking technology support and solutions. This part-time role provides in-person service at our store and training to help you grow your tech knowledge.

You’ll assess needs, assist with setups, and decide whether to repair or replace devices, while partnering with fellow agents to deliver fast, friendly service.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Tech-savvy

Flexible schedule

Job description

Best Buy is seeking a Geek Squad Agent in Little Falls, NJ to be the first point of contact for customers seeking technology support and solutions. This part-time role provides in-person service at our store and training to help you grow your tech knowledge.

You’ll assess needs, assist with setups, and decide whether to repair or replace devices, while partnering with fellow agents to deliver fast, friendly service.