In-Store Tech Support Pro — Solve Tech, Help Customers

Best Buy; Union (NJ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions at our Union, NJ store. You will receive training and work with other agents to assess customer needs and perform basic services, helping with repairs when needed.

You’ll help customers understand tech issues, set up devices, and decide whether to repair or replace. The role emphasizes ongoing learning and collaboration in a fast-paced retail environment.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Communication

Problem solving

Adaptability

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions at our Union, NJ store. You will receive training and work with other agents to assess customer needs and perform basic services, helping with repairs when needed.

You’ll help customers understand tech issues, set up devices, and decide whether to repair or replace. The role emphasizes ongoing learning and collaboration in a fast-paced retail environment.