In-Store Tech Support Specialist

Best Buy Co.; Lynchburg (VA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement资源

Support for your physical and mental |

Job summary

Best Buy Lynchburg is seeking a Geek Squad Agent to be the first point of contact for customers needing technology support. You’ll assess needs, help set up devices, and guide repairs or replacements while working with a team of agents.

The role emphasizes customer service, problem solving, and ongoing training. A flexible schedule, including holidays and weekends, is required, with competitive pay and store-wide employee benefits.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Technology interest

Job description

Best Buy Lynchburg is seeking a Geek Squad Agent to be the first point of contact for customers needing technology support. You’ll assess needs, help set up devices, and guide repairs or replacements while working with a team of agents.

The role emphasizes customer service, problem solving, and ongoing training. A flexible schedule, including holidays and weekends, is required, with competitive pay and store-wide employee benefits.