In-Store Tech Support & Device Setup Expert

Best Buy; Lynchburg (VA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Job summary

Best Buy’s Geek Squad Agent role is the frontline tech support point in our Lynchburg store, helping customers understand issues, guide repairs or replacements, and coordinate with fellow agents to deliver solutions.

You’ll receive training, stay current with technology trends, and thrive in a fast-paced environment that values customer care and teamwork. This full-time position is ideal for tech enthusiasts who enjoy helping people.

Qualifications

• 3 months of experience in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends
• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast-paced industry

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Job description

Best Buy’s Geek Squad Agent role is the frontline tech support point in our Lynchburg store, helping customers understand issues, guide repairs or replacements, and coordinate with fellow agents to deliver solutions.

You’ll receive training, stay current with technology trends, and thrive in a fast-paced environment that values customer care and teamwork. This full-time position is ideal for tech enthusiasts who enjoy helping people.