In-Store Tech Support Specialist

Best Buy; Lexington (SC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy Geek Squad at Lexington, SC is seeking a friendly, tech-savvy agent to be the first point of contact for customers needing technology support. You’ll assess needs, perform basic services, and collaborate with other agents on more complex repairs in our store.

You’ll help customers set up new devices, provide guidance on repairs vs replacements, and manage service queues while maintaining up-to-date knowledge through training.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Retail experience

Customer service

Job description

Best Buy Geek Squad at Lexington, SC is seeking a friendly, tech-savvy agent to be the first point of contact for customers needing technology support. You’ll assess needs, perform basic services, and collaborate with other agents on more complex repairs in our store.

You’ll help customers set up new devices, provide guidance on repairs vs replacements, and manage service queues while maintaining up-to-date knowledge through training.