In-Store Tech Support Specialist

Best Buy; Bluffton (SC); Hybride; USD 21 000 - 29 000; Temps partiel

Avantages offerts par ce poste

Great employee discount

Competitive pay

Benefits package

Résumé du poste

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support at our Bluffton store. You’ll assess customer needs, perform basic services, and collaborate with other agents for more complex repairs.

Join a team that values friendly, knowledgeable help, offers training and certifications, and supports a flexible schedule including holidays, nights, and weekends.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsabilités

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Connaissances

Customer service

Retail experience

Communication

Description du poste

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support at our Bluffton store. You’ll assess customer needs, perform basic services, and collaborate with other agents for more complex repairs.

Join a team that values friendly, knowledgeable help, offers training and certifications, and supports a flexible schedule including holidays, nights, and weekends.