In-Store Tech Repair Specialist

Best Buy; Lexington (KY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our Lexington store, providing technology support and repairing computers and devices. You’ll diagnose, troubleshoot, and explain repair options while delivering excellent customer experiences in-person and on the phone.

You’ll collaborate with other Agents, maintain documentation, stay current with certifications, and complete repairs promptly, with a focus on helping customers get the most from their tech.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnostics experience

Troubleshooting

Customer service

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our Lexington store, providing technology support and repairing computers and devices. You’ll diagnose, troubleshoot, and explain repair options while delivering excellent customer experiences in-person and on the phone.

You’ll collaborate with other Agents, maintain documentation, stay current with certifications, and complete repairs promptly, with a focus on helping customers get the most from their tech.