In-Store Tech Support Agent

Best Buy; Annapolis (MD); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Agent in Annapolis, MD to be the first point of contact for customers seeking technology support. You’ll assess needs, perform basic services and collaborate with other agents on more complex repairs, while helping friends and family with tech questions.

You’ll gain training and resources to stay current with devices and services, providing friendly, efficient assistance in-store and in-person.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.
• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Skills

Customer service

Tech curiosity

Communication

Team collaboration

Job description

Best Buy is seeking a Geek Squad Agent in Annapolis, MD to be the first point of contact for customers seeking technology support. You’ll assess needs, perform basic services and collaborate with other agents on more complex repairs, while helping friends and family with tech questions.

You’ll gain training and resources to stay current with devices and services, providing friendly, efficient assistance in-store and in-person.