In-Store Tech Support Specialist

Best Buy; Glen Burnie (MD); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for well-being

Job summary

Best Buy’s Glen Burnie store is hiring a part-time Geek Squad Agent to greet customers, assess tech needs, and guide decisions on repair or replacement. Training is provided to help you assess, advise, and complete basic services alongside fellow agents.

The role emphasizes customer service experience, willingness to work evenings, weekends, and holidays, and a passion for technology in a fast-paced retail environment.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions, listening, and providing accurate time estimates.
• Help customers set up new devices and advise on repair vs. replacement.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Flexible schedule

Job description

Best Buy’s Glen Burnie store is hiring a part-time Geek Squad Agent to greet customers, assess tech needs, and guide decisions on repair or replacement. Training is provided to help you assess, advise, and complete basic services alongside fellow agents.

The role emphasizes customer service experience, willingness to work evenings, weekends, and holidays, and a passion for technology in a fast-paced retail environment.