In-Store Tech Support Specialist

Best Buy; Georgetown (TX); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑‑

Job summary

Best Buy in Georgetown, TX seeks a Geek Squad Agent to be the first point of contact for technology support for customers at our store. You will help customers with computers and devices, assisting from check-in through checkout.

You will diagnose issues by asking questions, provide time estimates, and advise on repair or replacement options while keeping service queues updated and collaborating with fellow agents. 3 months in retail or customer service is required.

Qualifications

• 3 months of experience in retail or customer service.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Retail experience

Customer service

Flexible schedule

Job description

Best Buy in Georgetown, TX seeks a Geek Squad Agent to be the first point of contact for technology support for customers at our store. You will help customers with computers and devices, assisting from check-in through checkout.

You will diagnose issues by asking questions, provide time estimates, and advise on repair or replacement options while keeping service queues updated and collaborating with fellow agents. 3 months in retail or customer service is required.