In-Store Tech Support Specialist

Best Buy; Hiram (GA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for well-being

Job summary

Best Buy in Hiram, GA is seeking a Geek Squad Agent to be the first point of contact for technology support, knowledge and solutions for computers and devices in-store. You’ll learn to assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

The role requires at least 3 months of retail or customer service experience and the ability to work a flexible schedule, including holidays, nights, and weekends.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, and providing accurate time estimates
• Help customers set up new devices and advise on repair or replacement
• Monitor service queues and provide accurate status updates
• Maintain knowledge through certified training courses
• Communicate clearly and partner with fellow agents

Skills

Retail experience

Customer service

Flexible schedule

Job description

Best Buy in Hiram, GA is seeking a Geek Squad Agent to be the first point of contact for technology support, knowledge and solutions for computers and devices in-store. You’ll learn to assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

The role requires at least 3 months of retail or customer service experience and the ability to work a flexible schedule, including holidays, nights, and weekends.