In-Store Tech Support Agent: Customer Help & Repairs

Best Buy; Smyrna (GA); Hybrid; USD 21,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Smyrna, GA is hiring a Geek Squad Agent to be the first point of contact for technology support at our store. You will assess customer needs, perform basic services and partner with other agents on more complex repairs.

The role requires at least 3 months in retail or customer service, and the ability to work a flexible schedule including holidays, nights and weekends.

We offer competitive pay, employee discounts, and resources to support well-being and career growth.

Qualifications

• Minimum 3 months of experience in retail or customer service.
• Strong communication and problem-solving skills.
• Passion for technology and willingness to learn.

Responsibilities

• Provide positive, timely service during check-in and checkout.
• Understand issues by asking questions and providing time estimates.
• Assist customers with setting up new devices.
• Monitor service queues and update customers.
• Participate in ongoing training to maintain product knowledge.
• Collaborate with fellow agents to resolve more complex repairs.

Skills

Customer service

Retail experience

Tech enthusiasm

Job description

Best Buy in Smyrna, GA is hiring a Geek Squad Agent to be the first point of contact for technology support at our store. You will assess customer needs, perform basic services and partner with other agents on more complex repairs.

The role requires at least 3 months in retail or customer service, and the ability to work a flexible schedule including holidays, nights and weekends.

We offer competitive pay, employee discounts, and resources to support well-being and career growth.