In-Store Tech Support Specialist

Best Buy; Greeley (CO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement资源

Support for your physical and mental b

Job summary

Best Buy's Geek Squad at the Greeley, CO store seeks a friendly Agent to greet customers and provide tech support. You’ll learn to assess needs, perform basic services and collaborate with other agents on more complex repairs.

Applicants should have at least 3 months in retail or customer service and a passion for technology. A flexible schedule including holidays, nights and weekends is required.

Qualifications

• 3 months of experience working in retail or customer service.
• Passion for technology and desire to solve problems.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions and providing time estimates.
• Help customers set up new devices and advise on repair or replacement.
• Monitor service queues and provide status updates.
• Maintain knowledge through certified training courses.
• Clearly communicate with fellow agents.

Skills

Customer service

Retail experience

Technology affinity

Job description

Best Buy's Geek Squad at the Greeley, CO store seeks a friendly Agent to greet customers and provide tech support. You’ll learn to assess needs, perform basic services and collaborate with other agents on more complex repairs.

Applicants should have at least 3 months in retail or customer service and a passion for technology. A flexible schedule including holidays, nights and weekends is required.