In-Store Tech Support & Service Expert

BrassRing, LLC; Anchorage (AK); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Well-being support

Leave of absence options

Incentive pay plans

Job summary

Best Buy’s Geek Squad at the Anchorage store is hiring a Geek Squad Agent to help customers with technology support and device setup. You will assess needs, provide next-step estimates, and collaborate with other agents on more complex repairs.

The role emphasizes friendly service, knowledge growth through training, and a flexible schedule that includes holidays and weekends. Join a team that helps customers decide between repair or replacement and builds lasting tech solutions.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends
• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast-paced industry

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents
• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Skills

Customer service

Technology passion

Adaptability

Communication

Job description

Best Buy’s Geek Squad at the Anchorage store is hiring a Geek Squad Agent to help customers with technology support and device setup. You will assess needs, provide next-step estimates, and collaborate with other agents on more complex repairs.

The role emphasizes friendly service, knowledge growth through training, and a flexible schedule that includes holidays and weekends. Join a team that helps customers decide between repair or replacement and builds lasting tech solutions.