In-Store Tech Support Specialist

Best Buy; Eagan (MN); Ibrido; USD 22.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Great employee discount

Retirement resources

Well-being support

Leave of absence options

Incentive pay plans

Benefits guide information

Descrizione del lavoro

Best Buy’s Geek Squad Agent role in Eagan, MN delivers technology support to customers at the store. You’ll learn to assess needs, perform basic services, and partner with other agents on more complex repairs.

Responsibilities include assisting customers during check-in/check-out, diagnosing issues, advising on repair or replacement, and maintaining knowledge through training courses. A flexible schedule including holidays and weekends is required.

Competenze

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Mansioni

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Conoscenze

Retail experience

Customer service

Communication

Technical aptitude

Descrizione del lavoro

Best Buy’s Geek Squad Agent role in Eagan, MN delivers technology support to customers at the store. You’ll learn to assess needs, perform basic services, and partner with other agents on more complex repairs.

Responsibilities include assisting customers during check-in/check-out, diagnosing issues, advising on repair or replacement, and maintaining knowledge through training courses. A flexible schedule including holidays and weekends is required.