In-Store Tech Support Specialist

Best Buy; Georgetown Charter Township (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Excellent employee discount

Retirement resources

Support for well-being

Job summary

Best Buy Geek Squad Agent role focusing on first-contact tech support for computers and devices. You will assess customer needs, perform basic services, and coordinate with other agents for complex repairs.

The position emphasizes friendly, timely service, learning through training, and guiding customers on repairs or replacements while maintaining knowledge of available services and incentives.

Qualifications

• Minimum 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Willingness to learn and help customers with technology.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions, listening, and providing accurate time estimates for next steps.
• Help customers set up new devices and advise on repair or replacement options.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skills through certified training courses.
• Clearly communicate and partner with fellow agents.
• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Skills

Tech-savvy

Customer service

Communication skills

Job description

Best Buy Geek Squad Agent role focusing on first-contact tech support for computers and devices. You will assess customer needs, perform basic services, and coordinate with other agents for complex repairs.

The position emphasizes friendly, timely service, learning through training, and guiding customers on repairs or replacements while maintaining knowledge of available services and incentives.