In-Store Tech Support Specialist

Best Buy; Flint (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Employee discount

Benefits

Paid time off

Job summary

Best Buy is seeking a Geek Squad Agent at our Flint, MI store to be the first point of contact for customers seeking technology support and solutions. You will assess customer needs, perform basic services, and collaborate with other agents on more complex repairs, while helping friends and family with tech questions.

You will handle check-in/check-out interactions, ask questions to diagnose issues, and provide time estimates for next steps.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Job description

Best Buy is seeking a Geek Squad Agent at our Flint, MI store to be the first point of contact for customers seeking technology support and solutions. You will assess customer needs, perform basic services, and collaborate with other agents on more complex repairs, while helping friends and family with tech questions.

You will handle check-in/check-out interactions, ask questions to diagnose issues, and provide time estimates for next steps.