In-Store Tech Support & Device Setup Pro

Best Buy; Madison Heights (MI); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Job summary

Best Buy in Madison Heights, MI is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions. You’ll be trained to assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

You’ll greet customers during check-in/out, understand issues, estimate next steps, help set up devices and advise on repair or replacement. A 3-month retail or customer service background is required, with a flexible schedule including

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for helping customers with technology

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions and providing next steps.
• Help customers set up new devices and advise on repair or replacement.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge through certified training courses.
• Communicate clearly and partner with fellow agents.

Skills

Customer service

Flexible schedule

Communication

Job description

Best Buy in Madison Heights, MI is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions. You’ll be trained to assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

You’ll greet customers during check-in/out, understand issues, estimate next steps, help set up devices and advise on repair or replacement. A 3-month retail or customer service background is required, with a flexible schedule including