In-Store Tech Support & Device Setup Specialist

Best Buy; City of Middletown (NY); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑g

Job summary

Best Buy in Middletown, NY seeks a Geek Squad Agent to be the first point of contact for technology support, providing knowledge and solutions for computers and devices in-store. You’ll receive training to assess needs, perform basic services, and collaborate with other agents on more complex repairs.

Responsibilities include assisting customers during check-in/out, diagnosing issues through questions and notes, setting up devices, and giving accurate next-step estimates.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Job description

Best Buy in Middletown, NY seeks a Geek Squad Agent to be the first point of contact for technology support, providing knowledge and solutions for computers and devices in-store. You’ll receive training to assess needs, perform basic services, and collaborate with other agents on more complex repairs.

Responsibilities include assisting customers during check-in/out, diagnosing issues through questions and notes, setting up devices, and giving accurate next-step estimates.