In-Store Tech Support & Device Setup Pro

Best Buy; Greenville (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Job summary

Best Buy Geek Squad Agent in New York helps customers with technology support and solutions at the store, providing knowledgeable guidance and hands-on service to resolve issues and optimize device performance.

The role emphasizes strong customer care, collaboration with fellow agents, and ongoing training to stay current with technology trends. Benefits include competitive pay and employee discounts, with opportunities to grow within a global retailer.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Tech enthusiasm

Job description

Best Buy Geek Squad Agent in New York helps customers with technology support and solutions at the store, providing knowledgeable guidance and hands-on service to resolve issues and optimize device performance.

The role emphasizes strong customer care, collaboration with fellow agents, and ongoing training to stay current with technology trends. Benefits include competitive pay and employee discounts, with opportunities to grow within a global retailer.