In-Store Tech Support Specialist

Best Buy; Culver City (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

LOA options

Paid time off

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support at our Culver City store. You will assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

If friends and family come to you with tech questions, this could be the perfect role. Responsibilities include assisting customers during check-in/check-out, understanding issues, setting up devices, and keeping knowledge current through training.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Tech savvy

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support at our Culver City store. You will assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

If friends and family come to you with tech questions, this could be the perfect role. Responsibilities include assisting customers during check-in/check-out, understanding issues, setting up devices, and keeping knowledge current through training.