In-Store Tech Support Specialist

BrassRing, LLC; College Station (TX); On-site; USD 21,000 - 25,000; Part time

Job summary

Best Buy in College Station, TX is seeking a Geek Squad Agent to be the first point of contact for technology support, knowledge and solutions for computers and other devices in our local Best Buy store.

You will receive training and resources to assess customers' needs, perform basic services and partner with other agents on more complex repairs, with a flexible schedule including holidays, nights and weekends.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Job description

Best Buy in College Station, TX is seeking a Geek Squad Agent to be the first point of contact for technology support, knowledge and solutions for computers and other devices in our local Best Buy store.

You will receive training and resources to assess customers' needs, perform basic services and partner with other agents on more complex repairs, with a flexible schedule including holidays, nights and weekends.