In-Store Tech Support & Customer Care Agent

Best Buy; Gainesville (FL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement资源

Support for your physical and mental‑w

Job summary

Best Buy's Geek Squad is hiring a Geek Squad Agent to be the first point of contact for technology support at our Gainesville store. You will assess customer needs, perform basic services and partner with other agents on more complex repairs.

You will receive training to build knowledge and service skills, deliver friendly, timely assistance, help customers set up new devices, and advise on repair or replacement options.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Communication

Retail experience

Tech-savvy

Job description

Best Buy's Geek Squad is hiring a Geek Squad Agent to be the first point of contact for technology support at our Gainesville store. You will assess customer needs, perform basic services and partner with other agents on more complex repairs.

You will receive training to build knowledge and service skills, deliver friendly, timely assistance, help customers set up new devices, and advise on repair or replacement options.