In-Store Tech Support Pro

Best Buy; Merrillville (IN); On-site; USD 19,000 - 26,000; Full time

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support at our local store in Merrillville, IN. You will assess needs, perform basic services and collaborate with other agents on more complex repairs.

Responsibilities include assisting customers during checkout, understanding issues, guiding device setup, and maintaining knowledge through training. A passion for technology and adaptability are valued.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Flexible schedule

Tech passion

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support at our local store in Merrillville, IN. You will assess needs, perform basic services and collaborate with other agents on more complex repairs.

Responsibilities include assisting customers during checkout, understanding issues, guiding device setup, and maintaining knowledge through training. A passion for technology and adaptability are valued.