In-Store Tech Support Agent (Flexible Schedule)

Best Buy; Oswego Township (IL); Hybrid; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support at our local store. You will assess customers’ needs, perform basic services, and collaborate with other agents on more complex repairs.

Training and resources are provided to help you grow in the role, including a focus on customer-centric tech solutions. The position involves helping customers during check-in and checkout, understanding issues, setting up devices, and keeping service queues updated.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Retail experience

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support at our local store. You will assess customers’ needs, perform basic services, and collaborate with other agents on more complex repairs.

Training and resources are provided to help you grow in the role, including a focus on customer-centric tech solutions. The position involves helping customers during check-in and checkout, understanding issues, setting up devices, and keeping service queues updated.