In-Store Tech Support & Solutions Expert

Best Buy; Concord (NC); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy’s Concord, NC store is seeking a Geek Squad Agent to be the first point of contact for tech support and solutions. You’ll assess needs, perform basic services, and collaborate with other agents on more complex repairs.

The role requires at least 3 months in retail or customer service and a flexible schedule including holidays, nights and weekends. Training is provided to build knowledge and skills.

Qualifications

• Three months of experience in retail or customer service.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout processes.
• Understand technology issues by asking questions and taking notes for accurate next steps.
• Help customers set up new devices and advise on repair vs replacement.
• Monitor service queues and provide accurate status updates.

Skills

Customer service

Retail experience

Job description

Best Buy’s Concord, NC store is seeking a Geek Squad Agent to be the first point of contact for tech support and solutions. You’ll assess needs, perform basic services, and collaborate with other agents on more complex repairs.

The role requires at least 3 months in retail or customer service and a flexible schedule including holidays, nights and weekends. Training is provided to build knowledge and skills.