In-Store Tech Support & Solutions Expert

Best Buy; Albuquerque (NM); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Paid time off

Job summary

Best Buy is seeking a Geek Squad Agent at our Albuquerque store to be the first point of contact for customers needing technology support and solutions for computers and devices. You will receive training and resources to assess needs, perform basic services, and collaborate with other agents for more complex repairs, while helping family and friends with tech questions.

You will assist customers during check-in and checkout, diagnose issues by asking questions, and provide accurate next steps.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Communication

Problem solving

Flexibility

Job description

Best Buy is seeking a Geek Squad Agent at our Albuquerque store to be the first point of contact for customers needing technology support and solutions for computers and devices. You will receive training and resources to assess needs, perform basic services, and collaborate with other agents for more complex repairs, while helping family and friends with tech questions.

You will assist customers during check-in and checkout, diagnose issues by asking questions, and provide accurate next steps.