In-Store Tech Support & Service Associate

Best Buy; Anchorage (AK); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement资源

Job summary

Best Buy in Anchorage, AK is hiring a Geek Squad Agent to be the first point of contact for technology support, helping customers diagnose issues and decide whether to repair or replace devices. You’ll provide knowledge and solutions, and collaborate with other agents on more complex repairs.

This part-time role includes training, flexible scheduling including holidays and weekends, and benefits such as competitive pay and a strong employee discount.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Retail / customer service experience

Flexible scheduling

Job description

Best Buy in Anchorage, AK is hiring a Geek Squad Agent to be the first point of contact for technology support, helping customers diagnose issues and decide whether to repair or replace devices. You’ll provide knowledge and solutions, and collaborate with other agents on more complex repairs.

This part-time role includes training, flexible scheduling including holidays and weekends, and benefits such as competitive pay and a strong employee discount.