In-Store Tech Support & Solutions Agent

Best Buy; Frisco (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement资源

Job summary

Best Buy Geek Squad Agent in Frisco, TX is the first point of contact for people seeking technology support, knowledge and solutions for computers and devices at our store. We provide training and resources to assess needs, perform basic services and collaborate with other agents on more complex repairs.

You’ll help customers set up new devices, explain whether to repair or replace, monitor service queues, and stay current through certified training.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends
• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast-paced industry

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Job description

Best Buy Geek Squad Agent in Frisco, TX is the first point of contact for people seeking technology support, knowledge and solutions for computers and devices at our store. We provide training and resources to assess needs, perform basic services and collaborate with other agents on more complex repairs.

You’ll help customers set up new devices, explain whether to repair or replace, monitor service queues, and stay current through certified training.