In-Store Tech Repair Specialist

Best Buy; Frisco (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our Frisco store to diagnose, repair and support customers' technology devices. You will troubleshoot, follow procedures and collaborate with other agents to ensure quality service.

You’ll work with a flexible schedule, handle in-person and phone support, maintain documentation, and pursue ongoing certifications to stay current with consumer electronics.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Strong ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnostic troubleshooting

Consumer electronics knowledge

Flexible schedule availability

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our Frisco store to diagnose, repair and support customers' technology devices. You will troubleshoot, follow procedures and collaborate with other agents to ensure quality service.

You’ll work with a flexible schedule, handle in-person and phone support, maintain documentation, and pursue ongoing certifications to stay current with consumer electronics.