In-Store Tech Support Pro

Best Buy; Flower Mound (TX); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Physical and mental wellbeing support

Job summary

Best Buy in Flower Mound, TX is hiring a Geek Squad Agent to be the first point of contact for technology support. You will learn to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

If you enjoy helping friends and family with tech questions, this is a great fit. You will provide quick, friendly service at check-in and checkout, understand issues, and offer guidance on repair or replacement decisions.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service during check-in and checkout.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Communication

Tech enthusiasts

Flexible schedule

Job description

Best Buy in Flower Mound, TX is hiring a Geek Squad Agent to be the first point of contact for technology support. You will learn to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

If you enjoy helping friends and family with tech questions, this is a great fit. You will provide quick, friendly service at check-in and checkout, understand issues, and offer guidance on repair or replacement decisions.