In-Store Tech Support & Device Setup Specialist

Best Buy; West Hartford (CT); On-site; USD 19,000 - 33,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy Geek Squad is hiring part-time agents in West Hartford, CT to be the first point of contact for technology support, knowledge and solutions. You will learn to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

Responsibilities include assisting customers during check-in/out, diagnosing issues, guiding device setup, monitoring queues and providing status updates. Training, benefits and an employee-focused environment are emphasized.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Communication skills

Job description

Best Buy Geek Squad is hiring part-time agents in West Hartford, CT to be the first point of contact for technology support, knowledge and solutions. You will learn to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

Responsibilities include assisting customers during check-in/out, diagnosing issues, guiding device setup, monitoring queues and providing status updates. Training, benefits and an employee-focused environment are emphasized.