In-Store Tech Support Specialist

Best Buy; Columbia Township (MO); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑n

Paid time off (LOA) information varies

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions in our Columbia, MO store. You’ll assess needs, perform basic services and collaborate with other agents for complex repairs, while guiding customers on repairs or replacements.

Training helps you build skills and confidence in assisting families and friends with tech questions. You’ll provide friendly, timely service during check-in/out, understand issues by asking questions, and give

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents
• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Skills

Retail experience

Customer service

Technology troubleshooting

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions in our Columbia, MO store. You’ll assess needs, perform basic services and collaborate with other agents for complex repairs, while guiding customers on repairs or replacements.

Training helps you build skills and confidence in assisting families and friends with tech questions. You’ll provide friendly, timely service during check-in/out, understand issues by asking questions, and give