In-Store Tech Support & Solutions Advisor

Best Buy; Norwalk (CT); On-site; USD 23,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy is seeking a Geek Squad Agent in Norwalk, CT to be the first point of contact for technology support, knowledge and solutions for computers and other devices. You will be trained to assess customer needs, perform basic services, and partner with other agents on more complex repairs.

The role requires at least 3 months of experience in retail or customer service, a passion for technology, and the ability to work a flexible schedule including holidays, nights and weekends.

Qualifications

• 3 months of experience working in retail or customer service.
• Flexible schedule including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.
• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Skills

Customer service

Communication

Tech-savvy

Job description

Best Buy is seeking a Geek Squad Agent in Norwalk, CT to be the first point of contact for technology support, knowledge and solutions for computers and other devices. You will be trained to assess customer needs, perform basic services, and partner with other agents on more complex repairs.

The role requires at least 3 months of experience in retail or customer service, a passion for technology, and the ability to work a flexible schedule including holidays, nights and weekends.