In-Store Tech Support & Setup Specialist

Best Buy; Anchorage (AK); Híbrido; USD 23 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Employee discount

Retirement resources

Well-being support

Resumo da oferta

Best Buy's Geek Squad Agent role in Anchorage offers frontline technology support to customers, guiding them through setup, repairs, and replacements while delivering friendly, efficient service. You’ll participate in training, collaborate with teammates, and help diagnose issues with customers’ devices in a fast-paced retail setting.

The position emphasizes customer service experience, passion for technology, and adaptability to a dynamic schedule that includes evenings, weekends, and holidays

Qualificações

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Adapt and learn new skills in a fast-paced environment.

Responsabilidades

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions and providing accurate next steps.
• Help customers set up new devices and advise on repair or replacement.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge through certified training courses and partner with fellow agents.

Conhecimentos

Customer service

Retail experience

Communication

Tech enthusiasm

Descrição da oferta de emprego

Best Buy's Geek Squad Agent role in Anchorage offers frontline technology support to customers, guiding them through setup, repairs, and replacements while delivering friendly, efficient service. You’ll participate in training, collaborate with teammates, and help diagnose issues with customers’ devices in a fast-paced retail setting.

The position emphasizes customer service experience, passion for technology, and adaptability to a dynamic schedule that includes evenings, weekends, and holidays