In-Store Tech Support & Setup Specialist

Best Buy Co.; Grove City (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Leaves of absence

Job summary

Best Buy Co. Grove City, OH is hiring a Geek Squad Agent to be the first point of contact for technology support in-store. You’ll assess customers’ needs, perform basic services, and collaborate with other agents on more complex repairs.

The role emphasizes strong customer service, ongoing training, and a flexible schedule including holidays and weekends. Pay ranges per hour and benefits support your wellbeing.

Qualifications

• 3 months of experience working in retail or customer service
• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast-paced industry

Responsibilities

• Provide positive, timely service to customers during check-in and checkout
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Job description

Best Buy Co. Grove City, OH is hiring a Geek Squad Agent to be the first point of contact for technology support in-store. You’ll assess customers’ needs, perform basic services, and collaborate with other agents on more complex repairs.

The role emphasizes strong customer service, ongoing training, and a flexible schedule including holidays and weekends. Pay ranges per hour and benefits support your wellbeing.