In-Store Tech Support & Device Setup Pro

Best Buy; Reynoldsburg (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Reynoldsburg, OH is seeking a Geek Squad Agent to be the first point of contact for technology support and guidance for customers in-store. You’ll assess needs, perform basic services and collaborate with other agents on more complex repairs, while helping customers decide whether to repair or replace devices.

The role emphasizes customer service, ongoing learning, and a flexible schedule that may include evenings, weekends and holidays.

Qualifications

• 3 months of experience working in retail or customer service
• Comfortable interacting with customers and explaining tech concepts
• Willingness to learn and complete training courses

Responsibilities

• Provide positive, timely service during check-in and checkout
• Understand tech issues by asking questions and providing time estimates
• Help customers set up new devices and advise on repair vs replacement
• Monitor service queues and give accurate status updates
• Communicate clearly with fellow agents and participate in training

Skills

Retail experience

Customer service

Technology passion

Job description

Best Buy in Reynoldsburg, OH is seeking a Geek Squad Agent to be the first point of contact for technology support and guidance for customers in-store. You’ll assess needs, perform basic services and collaborate with other agents on more complex repairs, while helping customers decide whether to repair or replace devices.

The role emphasizes customer service, ongoing learning, and a flexible schedule that may include evenings, weekends and holidays.