In-Store Tech Support Specialist

Best Buy; Hamilton (OH); Híbrido; USD 21 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Great employee discount

retirement resources

Well-being support

Resumo da oferta

Best Buy’s Geek Squad Agent role at the Hamilton, Ohio store is the first point of contact for technology support and solutions. You’ll receive training to assess customers’ needs and perform basic services, partnering with other agents on more complex repairs.

You’ll help customers set up new devices, advise on repair or replacement, and keep queues moving with accurate status updates. A flexible schedule including holidays, nights and weekends is required.

Qualificações

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Provide positive, timely service to customers during check-in and checkout processes.
• Understand technology issues by asking questions, listening, taking notes and providing accurate time estimates for next steps.
• Help customers set up new devices and advise on repair or replacement options.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skills through certified training courses.
• Clearly communicate and partner with fellow agents.

Responsabilidades

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Conhecimentos

Customer service

Retail experience

Technology enthusiasm

Communication

Descrição da oferta de emprego

Best Buy’s Geek Squad Agent role at the Hamilton, Ohio store is the first point of contact for technology support and solutions. You’ll receive training to assess customers’ needs and perform basic services, partnering with other agents on more complex repairs.

You’ll help customers set up new devices, advise on repair or replacement, and keep queues moving with accurate status updates. A flexible schedule including holidays, nights and weekends is required.