In-Store Tech Solutions Specialist

Best Buy Co.; Reynoldsburg (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being

Job summary

Best Buy Co. in Reynoldsburg, OH seeks a Geek Squad Agent to be the first contact for customers needing technology support and guidance. You will assess needs, perform basic services and collaborate with other agents on more complex repairs.

The role requires at least 3 months of retail or customer service experience and a flexible schedule including holidays, nights and weekends. Training will be provided, and you’ll benefit from competitive pay and employee discounts.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Communication

Problem solving

Retail experience

Job description

Best Buy Co. in Reynoldsburg, OH seeks a Geek Squad Agent to be the first contact for customers needing technology support and guidance. You will assess needs, perform basic services and collaborate with other agents on more complex repairs.

The role requires at least 3 months of retail or customer service experience and a flexible schedule including holidays, nights and weekends. Training will be provided, and you’ll benefit from competitive pay and employee discounts.