In-Store Tech Support & Device Setup Pro

Best Buy; Grove City (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy is hiring a Geek Squad Agent in Grove City, OH. You will be the first point of contact for technology support, helping customers with setup, repairs and advice on repair vs replacement.

You’ll work with other agents, attend training, and maintain knowledge of devices while providing friendly, efficient service during check-in and checkout. A flexible schedule including holidays, nights and weekends is required.

Qualifications

• 3 months of experience in retail or customer service.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn quickly in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents
• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Skills

Retail experience

Customer service

Communication

Job description

Best Buy is hiring a Geek Squad Agent in Grove City, OH. You will be the first point of contact for technology support, helping customers with setup, repairs and advice on repair vs replacement.

You’ll work with other agents, attend training, and maintain knowledge of devices while providing friendly, efficient service during check-in and checkout. A flexible schedule including holidays, nights and weekends is required.