In-Store Tech Support & Device Setup Specialist

Best Buy; Seattle (WA); Hybride; USD 29 000 - 43 000; Plein temps

Avantages offerts par ce poste

Employee discount

401(k)

Paid time off

Stock purchase plan

Résumé du poste

Best Buy's Geek Squad Agent role in Seattle invites friendly, tech-loving individuals to be the first point of contact for customers seeking guidance on computers and devices. You'll be trained to assess needs, perform basic services and collaborate with fellow agents on more complex repairs.

You'll support customers during check-in and checkout, ask careful questions, provide accurate time estimates, help set up new devices, and keep knowledge current through certified training courses while

Qualifications

• 3 months of experience working in retail or customer service.
• Passion for technology and desire to solve problems.

Responsabilités

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Connaissances

Customer service

Retail experience

Communication

Problem solving

Tech-savvy

Description du poste

Best Buy's Geek Squad Agent role in Seattle invites friendly, tech-loving individuals to be the first point of contact for customers seeking guidance on computers and devices. You'll be trained to assess needs, perform basic services and collaborate with fellow agents on more complex repairs.

You'll support customers during check-in and checkout, ask careful questions, provide accurate time estimates, help set up new devices, and keep knowledge current through certified training courses while