In-Store Tech Support & Device Setup Specialist

Best Buy; Puyallup (WA); On-site; USD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy’s Geek Squad Agent role in Puyallup, WA, is the front-line technology support position focused on helping customers with computers and devices. You will assess needs, perform basic services and collaborate with other agents on more complex repairs.

We provide training and resources to develop skills, along with a flexible schedule and benefits to support your well-being at work and home. Join a team that values customer care and technology expertise.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Communication

Job description

Best Buy’s Geek Squad Agent role in Puyallup, WA, is the front-line technology support position focused on helping customers with computers and devices. You will assess needs, perform basic services and collaborate with other agents on more complex repairs.

We provide training and resources to develop skills, along with a flexible schedule and benefits to support your well-being at work and home. Join a team that values customer care and technology expertise.