In-Store Tech Support & Device Setup Pro

Best Buy; Modesto (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Modesto, CA is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions at our local store. You will be trained to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

The role emphasizes delivering friendly, knowledgeable service, setting up devices, and guiding customers on repair vs. replacement while maintaining up-to-date knowledge through ongoing training.

Qualifications

• 3 months of experience working in retail or customer service.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Retail experience

Customer service

Tech passion

Adaptability

Job description

Best Buy in Modesto, CA is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions at our local store. You will be trained to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

The role emphasizes delivering friendly, knowledgeable service, setting up devices, and guiding customers on repair vs. replacement while maintaining up-to-date knowledge through ongoing training.